Shipping Policy

At Eight Willie, we aim to make ordering and delivery as simple and reliable as possible. This Shipping Policy explains how orders placed through eightwillie.com are processed and delivered.

1. Order Processing

Orders are processed after your payment has been successfully received.

Please allow [X–X business days] for your order to be processed and prepared for shipment.

Processing times may take longer during product launches, promotions, holidays, or periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation and tracking information where tracking is available.

2. Shipping Destinations

Eight Willie currently ships to [Australia only / Australia and selected international destinations].

Available shipping destinations and delivery options will be displayed during checkout based on the delivery address provided.

If you are unsure whether we deliver to your location, please contact us before placing your order.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery location and the shipping option selected.

Free shipping is available on eligible orders over $150, as advertised on our website.

Free-shipping eligibility may be subject to the conditions displayed at checkout.

4. Estimated Delivery Times

Estimated delivery times depend on your location, selected shipping method, and the carrier responsible for delivering your order.

Estimated delivery timeframe:

Australia: [X–X business days]

International: [X–X business days, if applicable]

Delivery estimates are provided as a guide and are not guaranteed delivery dates.

Once an order has been handed to the shipping carrier, delays may occur due to circumstances outside of Eight Willie's reasonable control.

5. Tracking Your Order

Where tracking is available, tracking details will be sent to the email address provided when placing your order.

Please allow some time for tracking information to become active after your order has been dispatched.

If your tracking information has not updated for an extended period, please contact us so we can assist.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

If an order is returned to us because of an incorrect or incomplete address, additional shipping costs may apply to resend the order.

7. Delayed or Lost Orders

While we work with shipping providers to ensure orders are delivered safely and promptly, Eight Willie cannot guarantee delivery times once an order has been handed to the carrier.

If your order appears to be delayed or lost, please contact us with your order number and tracking information where available.

We will work with the relevant carrier to investigate the issue and determine the appropriate next step.

8. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the damage

• Photographs of the package and affected product

This information may be required to assist with investigating the issue with the shipping provider.

9. International Orders

For international orders, customers may be responsible for customs duties, taxes, import charges, or other fees imposed by the destination country.

These charges are determined by the relevant customs authority and are outside Eight Willie's control.

[Remove this section if Eight Willie does not offer international shipping.]

10. Public Holidays and Peak Periods

Orders may take longer to process or arrive during public holidays, promotional periods, product launches, and other periods of high demand.

We recommend allowing additional time when placing orders during these periods.

11. Delivery Address and Authority to Leave

Where applicable, the shipping carrier may leave a parcel at the delivery address if the selected delivery service permits authority-to-leave delivery.

Once a parcel has been delivered according to the carrier's delivery confirmation, Eight Willie may not be responsible for parcels that are subsequently lost or removed from the delivery location, subject to your rights under applicable law.

12. Changes to Shipping Information

We may update our shipping methods, delivery partners, shipping rates, or delivery areas from time to time.

Any applicable shipping costs and options will be displayed at checkout before you complete your purchase.

13. Australian Consumer Law

Nothing in this Shipping Policy is intended to exclude, restrict, or modify any rights or remedies available to you under the Australian Consumer Law or other applicable laws.

14. Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Eight Willie

Email: eight.willie@hotmail.com

Website: eightwillie.com