Frequently Asked Questions

Welcome to Eight Willie. We've answered some of the most common questions about our products, orders, shipping, and returns below.

Orders

How do I place an order?
Simply browse our store, select the product and options you want, add it to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

Will I receive an order confirmation?
Yes. Once your order has been successfully placed, you will receive an order confirmation by email.

Can I change or cancel my order?
If you need to make a change or cancel your order, please contact us as soon as possible at eight.willie@hotmail.com. We cannot guarantee that changes can be made once your order has been processed or shipped.

Products

How do I choose the right size?
Please refer to the sizing information provided on the relevant product page before placing your order. If you need help choosing a size, feel free to contact us.

Are your products available in all sizes?
Available sizes vary depending on the product and current stock. The available options will be displayed on each product page.

Shipping

Where does Eight Willie ship?
Shipping destinations and available delivery options are displayed at checkout based on the delivery address provided.

How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery location and selected shipping method. We offer free shipping on eligible orders over $150.

How long will my order take to arrive?
Delivery times vary depending on your location and selected shipping method. Please refer to our Shipping Policy for more information.

Will I receive tracking information?
Where tracking is available, tracking information will be sent to the email address provided with your order once your order has been dispatched.

Returns & Refunds

Do you accept returns?
Yes, eligible items can be returned in accordance with our Return & Refund Policy.

How do I request a return?
Please contact us at eight.willie@hotmail.com before sending an item back. Include your order number and details of the item you wish to return.

Can I exchange an item?
Exchanges may be available depending on product availability. Please contact us to discuss your request.

What if my order arrives damaged or I receive the wrong item?
Please contact us as soon as possible with your order number and clear photographs of the damaged or incorrect item. We'll review the issue and assist you with the appropriate solution.

Payments

What payment methods do you accept?
Available payment methods will be displayed during checkout.

Is my payment information secure?
Payments are processed through the secure payment services available at checkout. Your complete payment card details are not stored directly by Eight Willie.

Contact

How can I contact Eight Willie?
If you have any questions, please contact us at:

Email: eight.willie@hotmail.com

We're happy to help with questions about products, orders, shipping, returns, or anything else relating to your Eight Willie experience.