Return & Refund Policy

 

At Eight Willie, we want you to be happy with your purchase. If your order isn't quite right, we're happy to assist with eligible returns and exchanges in accordance with the conditions outlined below.

1. Returns

We accept eligible returns within [14/30] days of delivery.

To be eligible for a return, your item must:

• Be unworn and unused

• Be in its original condition

• Have all original tags and labels attached

• Be returned in its original packaging where applicable

• Not show signs of washing, damage, staining, odour, or general wear

Items that do not meet these conditions may not be accepted for return.

2. Change of Mind Returns

If you have changed your mind about a purchase, you may request a return within [14/30] days of delivery, provided the item meets all return conditions above.

Return shipping costs for change-of-mind returns are [paid by the customer / covered by Eight Willie].

Original shipping charges, where applicable, are [refundable / non-refundable].

3. Incorrect Size or Item

If you have ordered the wrong size, please contact us as soon as possible.

If the item is eligible for return, we will provide instructions for returning it. An exchange for another available size may be offered, subject to stock availability.

If we send you an incorrect item, please contact us before returning it so we can arrange the appropriate solution.

4. Faulty or Damaged Items

If your item arrives damaged, defective, or has a manufacturing fault, please contact us as soon as possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs showing the fault or damage

We will assess the issue and, where appropriate, offer a repair, replacement, exchange, or refund in accordance with your applicable consumer rights.

Please do not send a faulty or damaged item back without contacting us first.

5. Items That Cannot Be Returned

For hygiene and product-quality reasons, certain items may not be eligible for return where applicable.

Returns may be refused where an item:

• Has been worn or washed

• Has been damaged after delivery

• Has stains, marks, odours, or other signs of use

• Is missing original tags or labels

• Has been altered or modified

• Is otherwise not in its original saleable condition

[Confirm whether sale/final-sale items are excluded from returns before publishing this section.]

6. How to Request a Return

To request a return, contact Eight Willie at:

Email: eight.willie@hotmail.com

Please include:

• Your full name

• Order number

• Item(s) you wish to return

• Reason for the return

• Photos where relevant

Please wait for return instructions before sending your item back.

7. Return Shipping

Unless the item is faulty, damaged, incorrect, or otherwise covered by applicable consumer law, the customer is responsible for the cost of returning an item.

For approved faulty, damaged, or incorrect-item claims, Eight Willie will [provide return instructions / cover reasonable return shipping costs].

8. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow [X business days] for Eight Willie to process an approved refund. Your bank or payment provider may require additional time for the funds to appear in your account.

9. Exchanges

Exchanges are subject to product availability.

If the requested replacement size or item is unavailable, we may offer an alternative solution, such as a refund or store credit, where applicable.

[Confirm whether Eight Willie offers exchanges or refunds only.]

10. Sale Items

[Choose the applicable rule before publishing:]

Sale items are eligible for return under the same conditions as full-price items.

OR

Sale and final-sale items are not eligible for change-of-mind returns. This does not affect your rights in relation to faulty, damaged, or incorrectly supplied products.

11. Australian Consumer Law

Nothing in this Return & Refund Policy is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law or other applicable laws.

Where a product has a fault or does not meet applicable consumer guarantees, you may be entitled to a remedy regardless of this policy.

12. Refunds for Promotional Offers

Where a returned item was purchased as part of a promotion, bundle, discount, or other special offer, the refund may be adjusted to account for the terms of that promotion.

13. Contact Us

If you have any questions about a return or refund, please contact us:

Eight Willie
Email: eight.willie@hotmail.com

Instagram: @eight.willie

We will be happy to assist with your request.