Privacy Policy

 

Eight Willie ("Eight Willie", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase through our website.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit eightwillie.com, place an order, contact us, or otherwise interact with our store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect information that you provide directly to us, including:

• Your name

• Billing and shipping address

• Email address

• Telephone number

• Order and purchase information

• Product and size selections

• Information you provide when contacting us

• Any other information you voluntarily provide

We may also automatically collect certain technical information when you browse our website, such as your IP address, browser type, device information, pages visited, and general interaction with our website.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange shipping and delivery

• Process payments

• Provide order confirmations and updates

• Respond to customer enquiries

• Process returns, exchanges, and refunds

• Provide customer support

• Improve our website, products, and customer experience

• Detect and prevent fraud, abuse, or security issues

• Maintain and administer our website

• Send marketing communications where you have provided appropriate consent

• Comply with applicable legal and regulatory obligations

We only use personal information for purposes that are reasonably connected to our business activities and your interactions with Eight Willie.

3. Payments

When you make a purchase, payment information is processed through the payment provider available at checkout.

Eight Willie does not need to directly store your complete payment card details. Payment information may be handled by the relevant payment processor in accordance with its own privacy and security practices.

4. Sharing Your Information

We may share relevant personal information with trusted service providers when necessary to operate our business and provide our services.

These may include providers involved in:

• Website hosting and ecommerce services

• Payment processing

• Order fulfilment

• Shipping and delivery

• Website analytics

• Email and marketing services

• Fraud prevention and security

• Customer support

We only share information where reasonably necessary for the relevant service or business purpose.

We may also disclose information where required or permitted by law, including where necessary to comply with legal obligations, protect our rights, prevent fraud, or protect the safety and security of our customers and website.

5. Shopify

Our online store is powered by Shopify, which provides the ecommerce infrastructure used to operate our website and process orders.

Shopify may collect and process personal information in connection with your use of our store. Information handled through Shopify is subject to Shopify's applicable privacy practices.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function properly, remember preferences, understand how visitors use our website, and improve the shopping experience.

Cookies may be used for purposes such as:

• Essential website functionality

• Shopping cart and checkout functionality

• Website performance

• Analytics

• Personalisation

• Marketing and advertising, where applicable

You may be able to manage or disable certain cookies through your browser settings. Disabling some cookies may affect how certain parts of the website function.

7. Marketing Communications

If you choose to subscribe to our marketing communications, we may use your email address to send you information about products, promotions, new releases, or other Eight Willie updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending important transactional communications relating to an order you have placed.

8. Data Security

We take reasonable steps to protect personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee the absolute security of information transmitted to or through our website.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining appropriate business records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.

When information is no longer required, we may securely delete or de-identify it where reasonably practicable.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, which may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of information where legally permitted

• Withdraw consent where processing is based on consent

• Opt out of marketing communications

• Ask questions about how your information is handled

Some requests may be subject to legal or regulatory requirements.

To make a privacy-related request, please contact us using the details below.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or social media platforms.

If you follow a link to a third-party website, that website's own privacy policy and terms will apply. Eight Willie is not responsible for the privacy practices or content of third-party websites.

13. International Data Transfers

Some service providers we use may process or store information outside Australia.

Where personal information is transferred or processed internationally, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable privacy requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

When we make changes, we will update the "Last updated" date at the beginning of this policy.

We encourage you to review this page periodically to remain informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your information is handled, please contact us:

Eight Willie

Email: eight.willie@hotmail.com

Website: eightwillie.com

We will consider and respond to privacy enquiries within a reasonable timeframe and in accordance with applicable privacy requirements.